FAQ's

  • What is the return policy?  
    • Returns are accepted within 30 days of order delivery date. Item(s) should be returned in the original condition with all tags attached and receipt included
  • What are the shipping options?
    • We use the appropriate shipping method based on destination
  • What are the shipping costs?
    • Shipping cost is based on delivery address and location
  • When will I receive my order?
    • For orders within the US, shipping can take 5-10 business days
    • For international orders, shipping times depend on destination and transit
  • What do I do if I never received my order?
    • Please contact us and we will send you a replacement and request an investigation with the courier/shipping company
  • How do I make changes to an order I’ve already placed?
    • Sorry, but no changes can be made after an order is placed
  • How do I make sure I order the right size?
    • Please look at the size chart available for each item
  • How are products made? Where do the materials come from?
    • We work to bring our customers different products from different parts of the world including local suppliers in the US
  • How do I contact your company if my question isn’t answered here?
    • You can reach us at info@zashjeans.com